Customer Service Executive - Inbound & Email Support

Join Atain as a Customer Service Executive and become part of a dynamic team dedicated to delivering exceptional support to our global clients. Based in the vibrant regions of Bali, this role offers the opportunity to work in a fast-paced, 24/7 environment where your skills and dedication will make a real impact. As a Customer Service Executive, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally.

At Atain, we are committed to providing top-notch customer service, and we believe that our success is directly tied to the satisfaction of our clients. We offer a competitive salary package, a supportive work environment, and the chance to grow your career in a company that values innovation and excellence.

In this role, you will handle inbound calls and emails from our clients, providing them with the information and assistance they need. You will also be responsible for maintaining a high level of accuracy and efficiency in your work, ensuring that our clients receive the best possible service.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls and emails from clients, providing prompt and professional support.
• Resolve customer queries and complaints efficiently and effectively.
• Maintain a high level of accuracy and efficiency in your work.
• Ensure that all customer interactions are documented and followed up on.
• Provide regular updates to the team on customer feedback and service levels.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay up-to-date with industry trends and best practices in customer service.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or similar role.
• Proficient in using CRM software such as Salesforce or HubSpot.
• Strong communication skills, both written and verbal.
• Ability to work well under pressure and meet tight deadlines.
• Excellent problem-solving skills and a customer-centric approach.
• Fluency in English, both written and spoken.
• Knowledge of Indonesian language is a plus.
• Bachelor's degree in Business, Communications, or a related field.

🛠️ Keahlian

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