Guest Services Manager (Duty Manager) - Luxury Hospitality Career in Bali
Join the iconic W Hotel Bali as a Guest Services Manager (Duty Manager) and become the heart of our luxury hospitality experience. If you thrive on creating unforgettable moments for guests and leading a dynamic team in one of the world’s most breathtaking destinations, this is your chance to shine. As a Guest Services Manager, you’ll be the backbone of our exceptional service, ensuring every guest feels valued and pampered from the moment they arrive until their departure.
In this role, you’ll oversee daily operations, manage a team of dedicated professionals, and implement strategies to enhance guest satisfaction. With the W Hotel Bali’s reputation for luxury and personalized service, you’ll have the opportunity to work in a stunning setting while making a significant impact on the guest experience.
With a salary range of Rp 15,000,000 - Rp 25,000,000 per month, this is a rewarding opportunity for a seasoned professional looking to elevate their career in the hospitality industry.
📋 Tanggung Jawab Pekerjaan
- Oversee daily operations and ensure seamless guest services.
- Manage and lead a team of front desk and concierge staff.
- Implement and monitor service standards to enhance guest satisfaction.
- Handle guest inquiries and resolve issues promptly and professionally.
- Coordinate with housekeeping, dining, and other departments to ensure a cohesive guest experience.
- Monitor and maintain high levels of cleanliness and hygiene in guest areas.
- Stay updated on industry trends and best practices in hospitality.
- Ensure compliance with hotel policies and procedures.
🎓 Kualifikasi & Syarat
- Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
- Minimum of 5 years of experience in guest services management, preferably in a luxury hotel setting.
- Proven track record of leading teams and improving service standards.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Proficiency in English, both written and spoken.
- Knowledge of hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
- Certification in hospitality management or a related field is a plus.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang